What We Collect and Why We Hold It
When you open an account with us, we collect the details you provide directly — your name, email address, phone number, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. We also record transactional data tied to deposits and withdrawals
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so we can verify each step and resolve any dispute quickly. Device identifiers and session logs are stored to protect your account from unauthorised access; we do not sell this data or pass it to third-party advertisers. Payment-channel data — such as your bKash wallet number
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or Nagad account reference — is held only as long as needed to complete a transaction and reconcile your account balance. We retain account records for as long as your account is active and for a reasonable period afterward, in line with our internal retention schedule.
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If you close your account, you can request confirmation that your personal records have been removed from our active systems. Availability of these data rights depends on your local law and the eligible region you access the platform from.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.